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General
How old do I have to be to place a bet?
No one under the age of 18 years will be allowed to place a bet.
What are your hours of operation?
Our online sportsbook is open for operation 24 hours a day, 7 days a week. Our call center is open
from 7am pacific until the last halftime of the last west coast game.
What about Privacy and Security?
Our Players privacy and security is of the utmost importance. We make sure to protect all personal
information.
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Technical
Do I need to download any software to play on the online sportsbook ?
NO! All the online sportsbook is written in the ASP programming language. Therefore you are not
required to download or install anything on your computer. All you need to do is access our web site
using your favorite internet browser.
Will your online sportsbook work on my computer?
We will work on any computer which can surf the World Wide Web using a browser like Internet
Explorer preferably. We had received some information that some troubles may occur when people are
using Macintosh computers or Nestcape Navigator browser, specially with straight bets. We are
working on resolve that problem. Thank you for your patience.
Can I get technical help?
One of our priorities is to make sure that our members are well looked after. If you are having any
technical problems or if you have any questions or concerns please give the office a call.
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What if there is a discrepancy with a wager?
Our operations are fully computerized and every transaction is digitally recorded. In the event of a
discrepancy with a wager, you will be able to listen to the digital playback of your
conversation/transaction. The Operations Manager will then decide if an adjustment to your betting
account is necessary. These decisions are FINAL
Who do I contact about my concerns?
If you have any questions or concerns about the sportsbook, please feel free to call our customer
support. We will gladly help you out with any issues you may have.
How long does it take to reconcile a game once it is over? When will the money be in the customer's
account?
Games will be reconciled at the end of the event; your account will be updated 20 to 30 min after
the game has ended.
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